Operations Manager

Discount Power is looking for a highly motivated team player to bring knowledge of deregulated energy markets and execution excellence to Discount Power. The individual will be responsible for all backend retail operational functions along with being the main point of contact with all utility contacts. The role will require further development of a successful and efficient framework for improving the overall customer life-cycle from an operational perspective. The individual must have the capacity to accept new responsibilities and work well in an ever-changing, dynamic atmosphere.

The individual will report to the Chief Operating Officer. The success of this individual will depend on their ability to build relationships in an environment while developing dynamic reporting and performing analysis based on the needs of the business. In addition to the COO, other critical relationships will include:

• CMO
• Controller
• Director of Sales
• Customer Service Team Lead

Main Job Tasks and Responsibilities

• Overseeing and managing customer billing, payment processing and exceptions management around these functions to ensure revenue assurance for the business operation is fulfilled accurately
• Reviewing and managing inbound and outbound transaction activity as it relates to contract fulfillment (enrollment validations, rate change validations and exception management)
• Manage accounts and cultivate a long term and positive relationship by blending sales expertise with excellent service and support to prospects as well as current accounts.
• Overseeing requirements, implementation and delivery of required customer communications
• Serving as primary liaison to all utility partners to promote fast resolution of operational issues
• Directing initiatives to improve the business and improve efficiencies
• Identifying gaps and recommending improvements and actions to support a healthy and efficient business by introducing and supporting business rules and processes

Education, Skills, and Experience

• Retail energy experience and knowledge of market intricacies and market rules is a requirement for this role
• 5+ years of experience in a business analysis or market development role
• Strong knowledge of Microsoft Office tools and advanced reporting tools
• Excellent organizational and time management skills with a sense of personal initiative and the ability to work independently
• Excellent verbal and written communication skills

Equal Employment Opportunity

Discount Power Inc. provides equal employment opportunities to all qualified individuals without regard to race, creed, religion, national origin, age, sex, marital status, sexual preference, or nondisqualifying physical or mental handicap or disability in each aspect of the Human Resources function.

To apply, please send your resume to careers@discountpowerinc.com